12bdb Privacy Policy — How We Protect Your Data

Your Privacy at a Glance

1. Introduction

12bdb is committed to protecting the privacy and personal data of every player who uses its platform. This Privacy Policy sets out in clear, plain language what personal information 12bdb collects when you use the platform, how that information is used, with whom it may be shared, how long it is retained, and what rights you have over your own data. This policy applies to the 12bdb website and all services accessible through it.

By registering an account on 12bdb or by using any of its services, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, you should not use the 12bdb platform. This Privacy Policy should be read in conjunction with the 12bdb Terms & Conditions.

2. Information We Collect

12bdb collects the following categories of personal data when you register, use, or interact with the platform. The table below summarises each data category and the purpose for which it is collected:

3. How We Use Your Information

12bdb uses the personal data we collect solely for the purposes identified in this Privacy Policy. We do not use your data for any purpose that is incompatible with the purposes for which it was originally collected without your explicit consent. The primary purposes for which 12bdb processes personal data are:

• 1To create and manage your player account, verify your identity, and maintain the security and integrity of your account throughout the period of our relationship.
• 2To process deposits, withdrawals, and all financial transactions conducted through your 12bdb account, including liaising with bKash, Nagad, Rocket, Upay, and banking partners on your behalf.
• 3To comply with legal and regulatory obligations, including anti-money-laundering requirements, Know Your Customer verification, age verification, and responsible gaming obligations applicable to our platform operations.
• 4To detect, investigate, and prevent fraud, multi-accounting, collusion, money laundering, and other prohibited conduct. Our fraud detection systems analyse transaction patterns, device fingerprints, and gameplay behaviour to protect the platform and all legitimate players.
• 5To send you platform communications including transaction confirmations, security alerts, account notifications, and — where you have not opted out — promotional offers for bonuses, game launches, and seasonal events relevant to Bangladesh players.
• 6To improve the quality and performance of the 12bdb platform, using aggregated and anonymised analytics data to understand how Bangladesh players use the site, which features are most used, and where improvements should be prioritised.

4. Legal Basis for Processing

12bdb processes personal data only where there is a valid legal basis to do so. The legal bases on which 12bdb relies are:

• 1Contractual necessity: processing required to perform the contract we have with you — namely, to operate your player account, process transactions, and deliver the gaming services you have signed up for.
• 2Legal obligation: processing necessary to comply with applicable laws and regulations, including anti-money-laundering legislation, age verification requirements, and data retention obligations imposed on online gaming operators.
• 3Legitimate interests: processing for fraud detection, platform security, multi-account prevention, and service improvement where these interests are not overridden by your fundamental privacy rights.
• 4Consent: processing for optional communications such as promotional offers, bonus notifications, and seasonal marketing where you have not withdrawn consent. You may withdraw consent at any time by contacting 12bdb support.

5. Sharing Your Information

12bdb does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose:

• 1Payment processors and banking partners: we share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, and our banking partners solely to process your deposits and withdrawals. These partners are contractually bound to use your data only for payment processing.
• 2Game providers: certified game studios such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi may receive session-level technical data necessary to deliver their games to you. No personally identifiable information beyond what is technically required is shared with game providers.
• 3Regulatory and law enforcement authorities: where required by applicable law, court order, or regulatory demand, 12bdb may disclose personal data to relevant authorities. 12bdb will notify you of any such disclosure where permitted by law to do so.
• 4Service providers and technology partners: 12bdb uses a limited number of vetted third-party technology providers (such as cloud hosting and platform infrastructure partners) who process data on our behalf under strict contractual data processing agreements.

6. Payment Data and Financial Security

12bdb takes the security of payment data with the utmost seriousness. When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, the financial transaction is handled directly by the respective payment provider using their own secure infrastructure. 12bdb does not store full payment account credentials (such as full bKash PIN codes or full bank account numbers) on its own servers.

Transaction records — including the amount, timestamp, payment method type, and last few digits of the mobile wallet number or bank account — are retained by 12bdb for the period required by applicable financial record-keeping obligations. These records are stored in encrypted form and access is restricted to authorised personnel only. If you believe there has been an unauthorised financial transaction on your account, you must contact 12bdb support immediately.

7. Cookies and Tracking Technologies

12bdb uses cookies and similar tracking technologies to operate the platform, remember your session and preferences, and analyse how the platform is used. The types of cookies we use are:

• 1Essential cookies: strictly necessary for the platform to function — these include session cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that remember your language preference. These cannot be disabled without breaking platform functionality.
• 2Analytics cookies: used in aggregated, anonymised form to understand which features and pages are most used by Bangladesh players, how long sessions last, and where the platform experience can be improved. No individually identifiable data is extracted from analytics.
• 3Fraud prevention cookies: used to detect and prevent automated activity, bot access, and multi-account behaviour. These cookies analyse device characteristics and browsing patterns to protect the integrity of the platform and its legitimate players.

You can manage and delete cookies through your mobile browser settings. Please note that disabling essential cookies will impair your ability to use the 12bdb platform. Disabling analytics or fraud prevention cookies may limit our ability to optimise the platform experience or detect fraudulent activity.

8. Data Retention

12bdb retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your active account and for the period required by applicable legal and regulatory obligations after account closure. In practice, this means:

Account and KYC data is retained for a minimum of five years following account closure, in line with anti-money-laundering record-keeping requirements. Transaction records are retained for the same period. Gaming activity logs are retained for up to two years after your last active session. Communications data (support messages) is retained for up to three years. Where data is no longer required for any legal, contractual, or legitimate business purpose, it is securely deleted or anonymised.

9. Data Security

12bdb implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include SSL/TLS encryption on all data transmissions, encrypted storage of sensitive data at rest, access controls and role-based permissions limiting which staff can access personal data, regular security reviews and vulnerability assessments, and automated fraud monitoring systems running continuously across the platform.

While 12bdb takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 12bdb will notify affected players as promptly as practicable. You are responsible for keeping your own account credentials (mobile number and password) secure and for notifying 12bdb immediately if you suspect unauthorised access to your account.

10. Your Data Rights

You have the following rights in relation to your personal data held by 12bdb. To exercise any of these rights, please contact the 12bdb support team using the contact details at the bottom of this page. We will respond to all data rights requests within a reasonable timeframe:

• 1Right of access: you may request a copy of the personal data 12bdb holds about you, including information about the purposes for which it is processed, how long it will be retained, and with whom it has been shared.
• 2Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. In some cases you can update your own information directly through your account settings.
• 3Right to erasure: in certain circumstances you may request deletion of your personal data — for example, where the data is no longer needed for the purpose it was collected, or where you have withdrawn consent. This right is subject to 12bdb's legal obligations to retain certain records.
• 4Right to restriction: you may request that 12bdb restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• 5Right to object: you may object to the processing of your personal data where 12bdb relies on legitimate interests as the legal basis. You may also opt out of direct marketing communications at any time by contacting 12bdb support.

To exercise any of your data rights, contact 12bdb support at [email protected]. Please describe your request clearly and include sufficient information to verify your identity. 12bdb will not charge a fee for handling data rights requests in ordinary circumstances.

11. Children's Privacy

The 12bdb platform is strictly for adults aged 21 and above. 12bdb does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered on 12bdb, please notify us immediately at [email protected]. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gaming platforms.

12. Changes to This Privacy Policy

12bdb reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this Privacy Policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via the platform or their registered mobile number.

We encourage you to review this Privacy Policy periodically. Your continued use of the 12bdb platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should discontinue use of the platform and contact 12bdb support to request account closure.

Contact Us — Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 12bdb handles your personal data, please contact our support team. We take all privacy enquiries seriously and aim to respond promptly to every request from our Bangladesh players.