Responsible Gaming at 12bdb — Play Safe, Stay in Control

Our Commitment to Responsible Gaming

At 12bdb, responsible gaming is not a compliance box to tick — it is a core value that shapes how the platform is designed and operated. We believe that gaming should always be an enjoyable leisure activity, freely chosen and conducted within personal financial limits that cause no harm to the player or their family. Every feature on 12bdb is built with the Bangladesh player's wellbeing in mind.

Gambling can become a problem for a small number of people. 12bdb takes this seriously. We provide practical tools that let you set your own boundaries before you start playing, and we make it easy to access help if your gaming habits change. If at any point gaming stops feeling like fun and starts feeling like a pressure, we urge you to use the tools described on this page and to reach out to our support team.

Responsible Gaming Tools Available on 12bdb

We provide the following practical tools to help you maintain a healthy relationship with gaming. All tools can be activated by contacting the 12bdb support team:

Deposit Limits — Protecting Your Budget

Deposit limits are one of the most effective tools for keeping your gaming within a budget you are comfortable with. When you set a deposit limit on your 12bdb account, the platform will automatically decline any deposit attempt that would exceed your chosen threshold. Deposit limits take effect immediately when you reduce them — increases to a limit are subject to a 48-hour cooling period before they come into force, giving you time to reflect on your decision.

Time-Out and Cool-Off Periods

Sometimes you may want to take a break from gaming without wanting a full self-exclusion. 12bdb offers two short-term options that give you breathing space to reset your habits without permanently closing your account:

Self-Exclusion — Taking a Longer Break

Self-exclusion is the right choice when you feel that gaming has stopped being a leisure activity and has started to affect other areas of your life — your finances, your relationships, your work, or your mental health. By self-excluding from 12bdb, you are making a firm commitment to stop using the platform for a defined period. We will honour that commitment fully.

Self-exclusion periods available on 12bdb are: 6 months, 1 year, 3 years, and permanent closure. During any self-exclusion period, your account is locked — you cannot log in, deposit, or place any bets. Any promotional communications from 12bdb will also be suspended for the duration.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Being aware of the early warning signs means you can act before things become serious. Ask yourself honestly whether any of the following apply to you:

• ⚠️You spend more money on gaming than you originally planned, and find it difficult to stop once you have started a session.
• ⚠️You gamble to try to recover money you have already lost — commonly known as chasing losses.
• ⚠️Gaming is affecting your sleep, your concentration at work or study, or your relationships with family and friends in Dhaka, Chittagong, or elsewhere.
• ⚠️You feel anxious, irritable, or restless when you are not able to play, or when you try to reduce how much you gamble.
• ⚠️You have borrowed money, sold personal items, or neglected essential bills in order to fund your gaming activity.
• ⚠️You keep your gaming activity hidden from people close to you, or feel guilt or shame about the time or money you spend gaming.
• ⚠️Gaming has become your primary way of coping with stress, loneliness, boredom, or emotional difficulties.

If you recognise one or more of these signs in yourself, please do not ignore them. The sooner you act, the easier it is to regain control. Contact the 12bdb support team and use the tools available to you. You can also speak to someone you trust, or contact a professional support service.

Guidelines for Playing Safely at 12bdb

Most players on 12bdb enjoy gaming as a fun, occasional activity without any negative consequences. Keeping it that way comes down to a few simple principles that are worth keeping in mind every time you log in:

Underage Player Protection

12bdb strictly prohibits gaming by anyone under the age of 21. We verify the age of players during the account registration process and as part of our KYC procedures. Any account that is found — through verification checks or reports from third parties — to be operated by a player under the age of 21 will be permanently closed with immediate effect, and any funds in the account will be handled in accordance with applicable regulations.

If you are a parent or guardian in Bangladesh and you are concerned that a person under 21 in your household may be accessing online gaming platforms, we recommend using your device's built-in parental control features or a dedicated parental control application to restrict access. If you believe an underage person has registered on 12bdb, please report it to us immediately at [email protected] — we treat all such reports with the highest priority.

Get Support — You Are Not Alone

If you feel that gaming is becoming a problem for you, or if someone close to you has raised concerns about your gambling habits, please do not hesitate to reach out. Seeking help is a sign of strength, not weakness. The 12bdb support team is available to assist you with activating any of the responsible gaming tools described on this page, and to discuss your options in a confidential and non-judgmental way.

Beyond 12bdb's own support team, we strongly encourage players who are experiencing difficulties with problem gambling to seek professional help. Confiding in a trusted family member, speaking to a doctor, or contacting a dedicated gambling support service in Bangladesh are all meaningful steps. You do not need to face this alone, and taking action early makes a real difference.